Experience Deep Sleep

By processing your payment and completing an order with us, you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.

Processing Time: 1 - 3 Business Days

Orders placed after Friday 5 PM AEST or on a weekend will be sent out Monday morning. 

National Holidays: Orders placed on national holidays will be processed and sent out the following business day. 

Worldwide Shipping Times:

8 - 20 Days Standard Shipping.

7-14 Days Express Shipping.

Please note, that shipping is outside of our control and we cannot be held accountable for any delays in shipping.

We are not responsible for lost or stolen packages or packages delayed in transit.

It is the customer's responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, we cannot offer reimbursement for this package.

Order Tracking:

Once your order is shipped you will receive an email with a tracking number to track your parcel from the courier.

We prioritize our customer service so have no doubt that we will try our best to get your product to you within the said times.

Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at support@ictonic.com

Payments
What payment methods do you accept?
We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
Do you offer cash on delivery?
We currently do not offer cash on delivery when you purchase online.
Returns
What is the return policy?
We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.
How long does the refund take?
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
How do I make changes to an order I’ve already placed?
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Shipping
When will I receive my order?
Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
What do I do if I never received my order?
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
What do I do if I received a defective order?
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.